Description du poste

IT Support Engineer (M/F)

Empower Talents & Careers is recruiting a IT Support Engineer for a client in the mining sector.

Main purpose:

The IT Support Engineer serves as the primary point of contact for all end-user IT inquiries and issues. The role is responsible for providing prompt, effective, and professional technical support, advice, and solutions to ensure the smooth operation of all IT systems and a positive user experience. This role requires strong problem-solving skills to diagnose and resolve a wide range of technical and procedural issues. A key part of the role is collaborating with all IT support colleagues in Company to ensure seamless service delivery across all locations.

Key responsibilities:

Sustainability

•Strict compliance with health, safety and environment (HSE).
•Use proper tools and report risks proactively.
•Actively support HSE initiatives.
Commerciality
•Contribute to business objectives.
• Make decisions aligned with KPIs and deadlines.

Leadership

•Always perform at your best and collaborate effectively.
• Act with respect, honesty and integrity.

Helpdesk & technical support

•Handle IT queries via phone, email or ticketing.
•Diagnose and resolve hardware, software and network issues.
•Escalate complex cases when necessary.

User assistance & training

•Provide clear guidance on IT procedures and best practices.
• Create user-friendly documentation and knowledge base articles.
•Deliver short training sessions when needed.
•Device & systems management
•Configure and deploy laptops, desktops and mobiles.
•Install and update software, ensuring proper licensing.
•Manage user accounts in line with security policies.

Problem diagnosis & improvement

•Document support interactions accurately.
•Identify recurring issues and suggest improvements.
• Act as a bridge between users and IT teams.

Collaboration & partnership

•Work with CDI IT engineers to share knowledge.
•Provide mutual support to ensure coverage across sites.
•Collaborate with remote sites for unified practices

Profil du poste

Qualifications / Experience & skills:

•Degree or HND in computer science or related.
•Cisco CCNA, CompTIA A+/N+, MCP or Office 365 preferred.
•Fluency in English.
•Min. 4 years’ experience as a Support Engineer.
•Solid understanding of IT infrastructure and technologies.
•Strong problem-solving and communication skills.
• International experience is an asset.

Other information:

•Office-based with occasional travel.
•Flexibility for evening/weekend work.
• Motivation, integrity and collaborative spirit.

Application file:
•Upload your CV to this website
•Professional references must appear on your CV (if available)

Dossiers de candidature

Apply to: https://empowertaca.com/emplois/it-support-engineer-m-f/1256
If your application is successful, an EMPOWER consultant will contact you to collect the following additional information:
• Cover letter
• Copy of diplomas/certificates
For more information or if you have any difficulties submitting your application, please contact us at the following number: (+225) 0779048205