Description du poste

Habitat for Humanity

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IT ASSISTANT

Habitat for Humanity International’s vision is a world where everyone has a decent place to live. Anchored by the conviction that safe and affordable housing provides a critical foundation for breaking the cycle of poverty, Habitat has helped more than 5.9 million people improve their living conditions since our founding in 1976. Habitat also advocates for fair and just housing policies and provides training and access to resources to help more families, improve their shelter conditions.

As a non-profit Christian ministry, Habitat works in more than 70 countries and welcomes people of all races, religions and nationalities to partner in its mission. For more detailed information about this, call us at (225) 27 22 41 97 75

Send a cover letter and a resume at:[email protected]

Closing date:  January 16, 2026.

HFH values and seeks diversity in its workforce, is proud to be an Equal Employment Opportunity employer.

POSITION IT Assistant
REPORTS TO Finance & Administration Manager
CONTRACT Fixed-Term Employment Contract
LOCATION National Office – Abidjan
PURPOSE Under the supervision of the Finance & Administration Manager, the IT Assistant provides essential operational support in managing and maintaining the digital infrastructure of Habitat for Humanity Côte d’Ivoire (HFHCI).
The role involves delivering day-to-day technical assistance to staff and partners, ensuring the effective functioning of computer hardware, software, and network systems, and supporting the deployment, configuration, and monitoring of digital tools and platforms. The IT Assistant contributes to maintaining a secure, efficient, and reliable IT environment aligned with HFHCI’s operational and programmatic requirements.

In addition, the position plays an active role in strengthening digital literacy across the organization by providing user support, troubleshooting technical issues, and promoting best practices in the use of digital resources. The IT Assistant also assists with routine system updates, data protection measures, asset management, and the documentation of IT procedures to ensure continuity, accountability, and compliance with organizational standards.
DUTIES IT Support and Systems Maintenance

• Provide first-line technical support to staff, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and approved software applications.
• Maintain an up-to-date inventory of all IT hardware and software assets, including licensing information.
• Assist in managing user accounts, system access, and routine data backups.

• Provide first-line technical support to staff, troubleshooting hardware, software, and network issues

Cybersecurity and Data Protection

• Implement basic cybersecurity measures and follow protocols to protect organizational data and systems.
Support the deployment of software updates and security patches.
• Provide staff training on safe digital practices and the use of platforms like Microsoft 365.
• Develop and enforce IT policies and protocols, including acceptable use, data protection, and information security.

Training and Capacity Building
• Design and implement annual training plans on safety, security, safeguarding, and basic IT and cybersecurity practices for staff, volunteers, and partners.
• Provide onboarding briefings covering all protocols for new staff, volunteers, and visitors.
• Develop and distribute handbooks and user guides for safety, safeguarding, and IT procedures.
• Conduct emergency drills and simulations related to crisis preparedness and digital data recovery.
• Build staff and partner capacity on safeguarding case management and safe technology usage.

Collaboration and Representation
• IT, and security, including government-led and inter-agency initiatives.
• Build and sustain collaborative relationships with IT vendors, and peer organizations.

Policy Review and Development
• Review and update HFHCI’s IT policies regularly to ensure relevance.
• Ensure widespread communication and understanding of these policies across the organization.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field.
• Minimum 1–3 years of experience providing IT support, preferably within NGOs, development organizations, or corporate environments.
• Hands-on experience in:
o Troubleshooting hardware and software issues
o Network configuration and basic administration
o Installation and maintenance of computer systems and peripherals
o User support and helpdesk operations
• Basic understanding of cybersecurity principles, data protection, and safe digital practices.
• Knowledge of IT challenges and digital infrastructure realities in Côte d’Ivoire, including connectivity constraints and device management.
• Strong organizational, analytical, and problem-solving skills.
• Good communication skills in French, with basic proficiency in English being an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with other digital productivity tools.
• Ability to work collaboratively, manage multiple priorities, and provide effective support in a fast-paced environment.

KEY PERFORMANCE MEASURES / INDICATORS

• Timely and effective delivery of IT support services, including rapid resolution of helpdesk requests.
• High system uptime and reliability of computers, networks, and digital tools.
• Successful installation, configuration, and maintenance of hardware and software within required timelines.
• Compliance with IT policies, data protection procedures, and basic cybersecurity standards.
• Accurate documentation of IT incidents, asset inventories, and system updates.
• Improvement in digital literacy among staff, measured through user feedback and reduced recurring issues.
• Timely reporting of technical incidents and escalation of complex problems to the IT Officer or management.
• Contribution to routine system monitoring, backups, and updates to ensure a secure and efficient IT environment.

EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Proficiency in basic IT support, including hardware and software troubleshooting, installation, and maintenance.
• Uphold Habitat for Humanity Côte d'Ivoire’s Vision, Mission, and Principles.
• Ability to use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) effectively.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
• Good communication and interpersonal skills, with the ability to support users with varying levels of digital literacy.
• Ability to work under pressure, prioritize tasks, and manage multiple support requests simultaneously.
• Commitment to confidentiality, integrity, and compliance with organizational IT policies.
• Ability to collaborate effectively with colleagues, partners, and external service providers.
• Willingness to work outside regular hours when urgent technical issues arise.
• Availability to travel to field sites to provide on-site IT support when needed.

OTHER INFORMATION

• Willing to uphold Habitat for Humanity Côte d’Ivoire’s Christian principles, values, and mission.
• Demonstrates strict confidentiality in handling organizational and user information.
• Shows honesty, reliability, and professionalism in all tasks.
• Maintains a high level of integrity, with the ability to make responsible and timely decisions when addressing technical issues.
• Flexible and willing to work outside regular hours, including evenings or weekends, when urgent IT support is required.
• Adheres to all HFHCI policies, procedures, and IT guidelines, ensuring compliance and proper use of organizational systems.